Helping Carlsbad Family with Home Warranty Repairs

Helping Carlsbad Family with Home Warranty Repairs

A Carlsbad mom says her family struggled with sweltering temperatures this past summer after their home’s air conditioning unit broke. 

The Kisch family says they were excited about their new Carlsbad home when they moved to San Diego this year. But within a few months, the young family says they couldn’t sleep in their upstairs bedrooms. 

“Our showers are upstairs so we shower quickly and then we come back down because it’s been unbearably hot,” Tracy Kisch said. 

Tracy said two months after her family moved in, their air conditioner quit working. Kisch said her home came with a one-year home warranty under the company Old Republic Home Protection. She contacted them and they sent out a contractor to fix the broken air conditioner. 

But that didn’t stop the Kisch’s problems. 

“It had been at least a week where water was excessively leaking while the unit had been running,” Tracy said. 

The leaking water from the replaced air conditioner caused water damage to Tracy’s roof. Tracy said Old Republic Home Protection told her it was the contractor’s fault who installed the new A-C Unit and that Tracy should contact them for assistance. 

The contractor said it wasn’t their fault and blamed it on a defective air conditioner. 

“They kind of kept pushing us off on the warranty company and then the warranty company kept pushing us off on the contractor,” Tracy said. 

Tracy says all this was happening in the heat of the summer and the family was sleeping on an air mattress downstairs and using a portable crib. 

“It’s been stressful on us, having the baby and having dogs and just being confined into one area of our house, it’s been super stressful,” Tracy said. 

With nothing changing, Tracy decided to contact NBC 7 Responds. 

The day after NBC 7 Responds contacted Old Republic Home Protection, the warranty company contacted Tracy. Old Republic Home Protection hired a second contractor to replace her air conditioner and fix the damage left by the first contractor. 

NBC 7 Responds reached out to Old Republic Home Protection by phone and email for comment regarding the Kisch’s situation but no one from the company has gotten back to us.

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